Terms & Conditions

Payments

  1. How do I pay for my order?
  • We have a number of payment methods. Choose the one that is most convenient for you. The options are: Online Bank Transfer through your Credit, Debit Card
  • Do you offer a Cash On Delivery (COD) payment option? How does it work?

Not at moment but we will be offering the COD service very soon on our website.

  • What should I do if my payment doesn't get through or fails?

If your payment transaction fails, please contact our Customer Service immediately on (+91)7710035757 or email us at hello@shophandmade.in

 

Shipping and Delivery

  1. Do I have to pay shipping charges?
  • Orders above Rs.999 are eligible for free delivery. On all other orders a flat rate of Rs.60 will be charged for shipping.
  1. By when will I receive the ordered products?
  • Delivery will be done within 5-7 working days except customized products which may take upto 20 working days.
  1. A few months ago, I had ordered from Handmade India and the order was delivered successfully to my address. However, this time, I am unable to place an order as my Pincode is not being recognised. Why so?
  • There were a few areas and Pincodes that were serviced by Handmade India earlier; however, they are unserviceable now due to courier issues. If you are trying to place an order using one of these Pincodes, we won't be able to take your order. We regret the inconvenience. To place your order successfully, we request you to provide a different / alternate address with a serviceable Pincode. Please get in touch with our Customer Service on (+91) 7710035757 to know which Pincodes are serviceable.
  1. What is the mode of delivery at Handmade India?
  • We have partnered with Bluedart courier services for the shipment of products across India. Depending upon your location and reach, we also make use of several other trustworthy domestic service providers to deliver products.
  1. Why have I received only a part of my order?
  • As mentioned in our Product details page, each product has its own delivery duration. Please note that, if you have ordered multiple items, the entire order may not be delivered together and you would be receiving partial shipments, as each product may be delivered as per the individual delivery timeline. However we try and send maximum products from your order in one shipment.

 

Order Tracking

  1. How do I know if my order has been placed successfully?
  • Within a few minutes of successfully placing your order, you will receive an email confirmation from Handmade India. This email will include all the important details related to your order. Please do not delete this email, as it, more or less, acts as an order receipt.
  1. How do I check the status of my order?

Simply follow the below-mentioned steps:

  1. Click on 'Login / Sign Up' on the top left of the page and log in to your account.
  2. Go to 'Handmade India' on the top right of the website.
  3. Click on the 'Orders' tab.
  4. Go to the relevant Order No. and click on it to check its status.

 

Cancellation / Modification

  1. Can I cancel an order?
  • Though the Handmade India website itself does not have any option to cancel an order once the payment is made, you can definitely get in touch with our Customer Service on (+91)7710035757  at the earliest (within 24 hours of placing the order) with your Order No. to cancel it. If your order has not been processed, we can cancel the same.
  1. Can I modify or change my order?
  • Our helpful and friendly Customer Service Executives are always at your service in case you want to modify your order; simply call (+91) 7710035757. They will also be happy to help you if you want to update your shipping address. Remember to be as quick as possible and contact our Customer Service at the earliest for anything like this.
  1. Can I mix and match items from different sets and collections? In other words, can you personalise a set?
  • Sorry, that's not possible. We cannot personalise things. The exact set, as shown on the Handmade India website, will be delivered to you.
  1. How do I contact Handmade India's Customer Service Team?
  • You can get in touch with our Customer Service by sending us an email to support@handmadeindia.store or can call us on (+91) 7710035757 between 9.30 a.m. and 6 p.m.

 

Return Policy

  1. What is the Returns policy of Handmade India?
  • At Handmade India, we understand how much you value your every purchase and for us a good customer experience is utmost important. Hence, to fulfil our word, we are committed to making your shopping experience with us as delightful as possible.
  • Even after this if you are not fully satisfied with your purchase, don’t worry as we have an excellent Return policy. All you need to do is raise a return request, within a period of “7 days”, from the date of delivery (48 hours for damaged and defective) following the below steps:
    • You can raise a replacement request by simply calling or customer care number at (+91) 7710035757
    • You can also raise a replacement by mailing us on our support email id hello@shophandmade.in.
    • At the time of raising a refund request for damaged or defective items, please ensure to attach a photo of the item and send via whatsapp on (+91) 7710035757 or email on hello@handmade.in
    • While you choose any of the above options, we will ensure that you get a resolution at the earliest.
  • At Handmade India, we assure you that all products are checked properly before shipping them but even then the product you receive is “Damaged, Defective”, our returns policy will solve your problem. 
  • The possible solutions covered in returns policy are:
    • Refund
    • We have a facility of refund if in case the product delivered is (Damaged, Defective). Refund is not available for personal use products like aroma pillows, neem combs etc. In the case of dislike of the product.
  • Note:
    • If the order value becomes zero on usage of any gift vouchers or discount coupon codes, for such instances, there will be no refund provided and in return we will reinstate the “Gift Voucher” or “Discount Coupon Code ” with the respective amount, which you can use to redeem any other product of your choice from the Handmade India website.
  1. How do I return an item purchased on Handmade India?
  • Now with our easy returns policy, returning a product is very convenient. If you have received a product which is “Damaged, Defective, or Not as described” and you wish to return the product, you have 7 days to raise a return request by just following the below mentioned procedures:
  • Raise a return request by calling our customer number at (+91) 7710035757 or by sending us the return request mail on our customer support email id hello@shophandmade.in
  • Once we have received your request, one of our Customer Service Executive will get in touch with you to further understand the issue and will process the request for refund.
  • Ideally, we do a reverse pickup of the product which is “Damaged, Defective, or Not as described (Customer not liking)” from the customer’s place in an unused/undamaged condition with all tags, bills and original packaging intact. We provide a "Refund" of the product amount paid while purchasing.
  • Note
    • If the order value becomes zero on usage of any gift vouchers or discount coupon codes, for such instances, there will be no refund provided and in return we will reinstate the “Gift Voucher” or “Discount Coupon Code ” with the respective amount, which you can use to redeem any other product of your choice from the Handmade India website.
  • Exceptions
    • Although we will try our level best to assure you a hassle free return, there are certain exceptions where it will be difficult to support returns as mentioned below:
    • If the return request is made after the specified time frame ( 7 days from the date of delivery for dislike and 48 hours for damaged and defective).
    • Anything missing from the package like the price tag, accessories, labels, original packing, etc.
    • Product is damaged due to misuse, physical damage or any other damage done by human error, etc.
    • Any customer had requested and placed an order for Customized product, than refund will be done only if the product is received in a Damaged or Defective condition. There will be no refund for customer dislike.
  1. When are returns not possible?
  • At Handmade India, we try our level best to give you the best customer service experience but even though there are certain scenarios where it will be difficult to support returns. The scenarios are as below:
  • If the return request is made after the specified time frame (7 days from the date of delivery for dislike and 48 hours for damaged and defective).
  • Anything missing from the package like the price tag, accessories, labels, original packing, etc.?
  • Product is damaged due to misuse, physical damage done by human error, etc.
  • Any customer had requested and placed an order for Customized product, than refund will be done only if the product is received in a Damaged or Defective condition. There will be no refund for customer dislike.
  1. Is there a refund facility available?
  • Ideally, we would not like our valuable customers to leave unhappy or unsatisfied but even if after all our efforts, a customer is willing to have a refund for his/her order; we do have a facility of refund as per the refund policy.
  1. How will I receive my refund / what is the refund policy at Handmade India?
  • Ideally, we would not like our valuable customers to leave unhappy or unsatisfied but even if after all our efforts, a customer is willing to have a refund for his/her order; we do have a facility of refund as per the refund policy described as below:
  • We provide a refund to the customer in case the product delivered is “Damaged, Defective, Dislike ”. Customized Products like Wallpaper, etc. will not be covered under refund policy in case of customer dislike. Such products will not be applicable Refund in case of customer dislike.
  • Once we get a refund request from your end, we process your refund as per the mode of payment you selected while placing your order which is described below:
    • Prepaid Order (Credit Card/Debit Card/Net Banking)
      • In this, the order amount will be remitted back to your card or net-banking account. The process for initiating this takes 1-2 business days however it may take approximately 5-7 business days to get the amount actually reflect in your card / net-banking account.
    • Cash On Delivery Order
      • If you have placed an order using cash on delivery mode and had requested a refund:

We take your bank account details along with a copy of cancelled cheque and we do a bank transfer. In this the money will get credited in your account within 5-7 working days.

  • Important Note – If the order value becomes zero on usage of any gift vouchers or discount coupon codes, for such instances, there will be no refund provided and in return we will reinstate the “Gift Voucher” or “Discount Coupon Code ” with the respective amount, which you can use to redeem any other product of your choice from the Handmade India website.